Terms of service

These terms are an agreement between you and Helikon Labs Inc., a Pennsylvania corporation (“Helikon Labs”, “we”, “us”). By creating a Helikon Labs account or using the platform, you agree to these terms. If you’re accepting them on behalf of an organization, you represent that you have authority to bind that organization. Institutional accounts may also be governed by a separate master agreement. Where the two conflict, the master agreement controls.

You must be at least 16 years old and legally able to enter a contract. You agree to provide accurate registration information and keep it current. You’re responsible for safeguarding your credentials and for all activity on your account. One person or entity per account. Seats on institutional plans may be reassigned but not shared concurrently.

Do not use the platform to:

• reverse-engineer, scrape, or extract bulk data from the platform (beyond your own account’s exports);
• harass, threaten, or impersonate other users, or post material you don’t have the right to share;
• send spam or unsolicited bulk messages or invitations, or use invitations, messages, or your profile to advertise or to send people to unrelated sites;
• engage in phishing, fraud, scams, or other deceptive practices, including content designed to obtain someone’s credentials, payment, or personal information;
• misrepresent your identity, affiliation, or credentials, or create an account to get around a limit or a suspension;
• transmit malware, attempt to circumvent security controls, or access data you’re not authorized to access;
• operate from, or on behalf of a person in, a jurisdiction subject to comprehensive U.S. sanctions;
• use the platform for any activity that would violate applicable export-control laws.

You own your content. User content (profile data, uploaded documents, project materials, messages, and anything else you contribute to the platform) remains yours. By using the platform, you grant Helikon Labs a limited license to host, display, and process your content as necessary to operate the service for you and your invited collaborators.

Platform content is licensed, not transferred. The Helikon Method, its frameworks and templates, the matching-and-scoring algorithms, and the platform’s software and interfaces are owned by Helikon Labs. Your subscription licenses you to use them for your own partnership work; it does not transfer ownership.

Your content must not infringe. You may not post or upload content that infringes someone else’s copyright. We respond to copyright infringement notices under our DMCA and copyright policy, and we terminate the accounts of repeat infringers in accordance with that policy.

You can export your account data (profile, messages, projects, and uploaded files) from Settings → Data & account at any time. Pro and higher plan users can additionally export matches, contacts, pipeline, and portfolio data as CSV. If you can’t sign in, for example because you have deleted your account or it is suspended, ask us through our contact form and we will send you a copy of your account data.

Our hosting provider backs up the platform daily. We give at least 30 days’ notice before we remove a feature from a paid plan or change how you can access or export your data, and we do not run planned migrations that destroy user content. We do not guarantee specific uptime percentages unless a separate master agreement says otherwise. Institutional accounts may agree additional service-level commitments under such an agreement.

Paid plans are billed in advance. Pro and Team can be billed monthly, quarterly, or annually; Institutional plans are billed annually. Cancellation and refunds for platform subscriptions are covered in section 8.

Automatic renewal. Paid plans renew automatically at the end of each billing period, for a period of the same length, until you cancel. We charge the payment method on file when each new period starts. You can cancel at any time in Settings → Subscription, and cancelling stops the next renewal. If we change the price of your plan, we will tell you at least 30 days before the new price applies to a renewal, so you can cancel first if you prefer.

Failed payments and taxes.If a renewal payment fails, our payment processor retries it. If it still can’t be collected, the subscription ends and your account moves to the free plan. Prices do not include taxes; where we are required to collect sales tax or a similar tax, it is added at checkout.

Price protection for beta accounts. The platform became generally available on 15 September 2026. If you created your account before that date, during the beta, your account keeps its data, and the platform prices in effect on 15 September 2026 apply to your account through 14 September 2027.

Helikon Labs sells platform subscriptions as well as digital products and professional services. Most digital products and services are delivered immediately and in full, which shapes the terms below.

Platform subscriptions. You can cancel at any time and retain paid features through the end of your billing period. Refunds for annual plans are available pro rata within the first 30 days: send us a note.

Downloadable tools, bundles, and the Complete Helikon Method Toolkit. These are editable digital files delivered at the time of purchase. They are non-refundable once any file in the order has been downloaded. If you have not downloaded any file from your order, contact us through our contact form within 14 days of purchase for a full refund.

Interactive assessments. The paid Digital Maturity Assessment and Collaboration Readiness Assessment are interactive products. They are non-refundable once you have started the assessment. If you have not started it, contact us through our contact form within 14 days of purchase for a full refund.

Enterprise License. The annual Enterprise License is non-refundable once toolkit access has been used. You may cancel at any time before your next annual renewal; cancellation stops the renewal and does not refund the current term.

Office Hours. Unused Office Hours are refundable pro rata, at the applicable hourly rate, at any point within the 12-month validity period of the block. Hours already drawn down are not refundable.

Sprints, Tiered Consulting, and Outsourced Partnership Management. Refund and cancellation terms for these engagements are defined in each engagement’s individual agreement, which governs over this section.

If something does not work. If a product does not perform as described, or you cannot access a file or assessment you paid for, contact us through our contact form and we will make it right, regardless of the windows above.

Your consumer rights. If you buy as a consumer, nothing in this section limits any right you have under the consumer protection laws of the place where you live.

Payment processing. All payments are processed by Stripe. Prices are in U.S. dollars. Your card or bank statement will show the charge from Helikon Labs.

To the maximum extent permitted by law, Helikon Labs is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, or data, arising from your use of the platform. Our aggregate liability for direct damages is limited to the fees you paid us in the 12 months preceding the claim. Nothing in these terms limits liability that cannot be excluded under applicable law.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Allegheny County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

We may update these terms from time to time. Any material change is announced 30 days in advance by in-app notice and email. If you don’t agree to a change, you may close your account before it takes effect. We may ask you to confirm that you accept the updated terms before you continue using the platform. Continued use after a change takes effect constitutes acceptance.

We may suspend or terminate your account, or restrict features such as messaging and invitations, if you breach these terms, if your use creates a security, fraud, or legal risk for us, our users, or others, or if the law requires it. We may also remove or restrict access to individual content that breaches these terms or the law, without suspending your account.

Notice. When we act because of a breach, we will email the address on your account to tell you which part of these terms we believe you breached, and you can respond through the appeal route below. We may act without notice when notice would compromise security or an investigation, or when an account is being used for fraud, phishing, spam, or other abuse.

Appeals. If you think we got it wrong, write to us within 30 days through our contact form. A person will review the decision and reply.

What happens.While your account is suspended you can’t sign in, invitations you sent that haven’t been accepted are cancelled, and projects you own are hidden from anyone who isn’t a member. Messages you have already sent stay visible to the people you sent them to, and we may remove any that breached section 3. You can still ask us for a copy of your data under section 5, unless the account was used for fraud or abuse and providing the data would help that abuse continue or harm someone else. We keep records of the breach and the account as described in our Privacy Policy, to prevent repeat abuse, to meet legal obligations, and to resolve disputes.

Paid plans. If we terminate a paid account because of a breach, no refund is due for the current billing period. If we terminate for any other reason, we refund the unused part of it.

You can close your account at any time from your settings.

Much of what the platform shows, including researcher and organization profiles, affiliations, publication and patent attributions, metrics, expertise keywords, match scores, and AI-generated summaries and analyses, is compiled from public records by automated processes and language models. It can be incomplete, out of date, or wrong.

Use it as a starting point for your own judgement, and check anything that matters before you rely on it. Match scores and AI analyses are suggestions about research overlap, not assessments of anyone’s ability, character, or suitability. The platform is not designed or intended for decisions about employment, credit, insurance, or housing, and you must not use it for them. If you find something wrong, tell us.

Helikon Labs helps you find and contact potential partners. We are not a party to any agreement you make with another user, such as a collaboration, nondisclosure, sponsored-research, or license agreement, and we are not responsible for another user’s conduct, content, or performance.

What you share with another user is shared with that person. Unless you have a separate agreement with them, such as a nondisclosure agreement, they owe you no duty of confidentiality, and ideas you share may overlap with work they already have under way. Protect confidential information and unpatented inventions accordingly.

If you send us suggestions or feedback about the platform, we may use them without any obligation to you.

The platform and all content on it are provided “as is” and “as available”. To the maximum extent permitted by law, Helikon Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, and does not warrant that the platform will be uninterrupted or error-free. Some jurisdictions do not allow these exclusions, so some of them may not apply to you.

To the extent the law allows, you will defend and indemnify Helikon Labs against any third-party claim arising from content you upload or share on the platform, or from your breach of these terms or of the law, and pay the losses and reasonable costs, including legal fees, that result.

Electronic communications. You agree that we may send you notices about your account and these terms by email to the address on your account or by in-app notice, and that those notices satisfy any requirement that they be in writing. You can send notices to us through our contact form or by mail to Helikon Labs Inc., 3518 Fifth Avenue, Pittsburgh, Pennsylvania 15213.

Entire agreement.These terms, our Privacy Policy, and any order form or master agreement you sign with us are the whole agreement between you and Helikon Labs about the platform. If any part of these terms is found unenforceable, the rest stays in effect. If we don’t enforce a term, we have not waived it.

Assignment. You may not transfer your account or these terms without our consent. We may transfer them in connection with a merger, acquisition, or sale of our business.

Events outside our control. We are not responsible for failures or delays caused by events beyond our reasonable control, such as outages at our providers, natural disasters, or acts of government.

Survival. Sections 4, 8, 9, 10, and 13 through 17 continue to apply after your account is closed.