Terms of service

By creating a Helikon Labs account or using the platform, you agree to these terms. If you’re accepting them on behalf of an organization, you represent that you have authority to bind that organization. Institutional accounts may also be governed by a separate master agreement. Where the two conflict, the master agreement controls.

You must be at least 16 years old and legally able to enter a contract. You agree to provide accurate registration information and keep it current. You’re responsible for safeguarding your credentials and for all activity on your account. One person or entity per account. Seats on institutional plans may be reassigned but not shared concurrently.

Do not use the platform to:

• reverse-engineer, scrape, or extract bulk data from the platform (beyond your own account’s exports);
• harass, threaten, or impersonate other users, or post material you don’t have the right to share;
• transmit malware, attempt to circumvent security controls, or access data you’re not authorized to access;
• operate from, or on behalf of a person in, a jurisdiction subject to comprehensive U.S. sanctions;
• use the platform for any activity that would violate applicable export-control laws.

You own your content. User content (profile data, uploaded documents, project materials, messages, and anything else you contribute to the platform) remains yours. By using the platform, you grant Helikon Labs a limited license to host, display, and process your content as necessary to operate the service for you and your invited collaborators.

Platform content is licensed, not transferred. The Helikon Method, its frameworks and templates, the matching-and-scoring algorithms, and the platform’s software and interfaces are owned by Helikon Labs. Your subscription licenses you to use them for your own partnership work; it does not transfer ownership.

You can export your account data (profile, messages, projects, and uploaded files) from Settings → Account at any time. Pro and higher plan users can additionally export matches, contacts, pipeline, and portfolio data as CSV. Data export is available during the 30-day grace period after account deletion.

During the beta, we commit to daily backups, 30-day advance notice of any breaking change, and no planned destructive migrations of user content. We do not guarantee specific uptime percentages during beta; institutional pilots may include additional service-level commitments under a separate agreement.

Paid plans are billed in advance, monthly or annually. You can cancel at any time and retain paid features through the end of your billing period. Beta users keep their data and are grandfathered on beta pricing for 12 months after general availability. Refunds for annual plans are available pro rata within the first 30 days: send us a note.

To the maximum extent permitted by law, Helikon Labs is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, or data, arising from your use of the platform. Our aggregate liability for direct damages is limited to the fees you paid us in the 12 months preceding the claim. Nothing in these terms limits liability that cannot be excluded under applicable law.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Allegheny County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

We may update these terms from time to time. Any material change is announced 30 days in advance by in-app notice and email. If you don’t agree to a change, you may close your account before it takes effect. Continued use after a change takes effect constitutes acceptance.